Customer Insights Advisor

Our Marketing & Customer Experience team is growing. Take your next career step with Hastings Deering – where our people build something BIGGER.

We’re looking for an experienced Customer Insights Advisor to join our team in Acacia Ridge, Brisbane to elevate the customer experience (CX) across all Hastings Deering channels and contribute to business growth through data-driven insights! This is a Permanent, Monday to Friday role.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

What you’ll be doing:

As a Customer Insights Advisor at Hastings Deering, you will:

• Analyse customer feedback and Marketing performance to assess ROI, identify trends, optimise campaigns and continue to shape our customer experience.
• Champion Marketing and CX reporting in the business, through reports, dashboards and presentations tailored to internal stakeholders.
• Lead or coordinate qualitative and quantitative research to inform CX and Marketing plans.
• Monitor industry trends, emerging technologies, and best practices to enhance customer experience initiatives.
• Oversee end-to-end NLS survey administration, liaising with providers (e.g., Qualtrics, IPSOS) and ensuring compliance with business rules.

When you join our team at Hastings Deering, you’ll benefit from:

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Training & Career Development – Opportunities for training, mentorship, and career development specific to your role.
• Flexibility & Work-Life Balance – We prioritise your well-being with flexible working hours and up to one day per week from home.
• Leadership Development – At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career.
• Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Team & Culture – Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment.
• Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
• Insurance Benefits – Salary continuance insurance.
• On-Site Perks – Free on-site parking.

What you’ll need:

A successful teammate will have experience in:
Essential:

• Tertiary qualification in Business, Commerce, Marketing, or equivalent.
• Relevant level of experience in CX, Marketing, or research roles within large organisations.
• Strong skills in quantitative and qualitative analytics for insights and decision-making.
• Expertise in business information management and reporting.

Desirable:

• Experience implementing CX solutions aligned to business objectives.

Interested? Here’s What’s Next:
📌 Apply Now – click the button below.
📞 Enquiries: 1300 071 618
👤 Contact: Brianna Smith – Brianna.l.smith@hastingsdeering.com.au



Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process